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Call Centre Operative - Paul Rigby Ltd

Call Centre Operative

Location: Birmingham, West Midlands, United Kingdom

Salary: Competitive Salary

Type: Full-time, Permanent

About Paul Rigby Ltd

At Paul Rigby Ltd, we pride ourselves on delivering exceptional customer service and building strong relationships with our clients. We are seeking a motivated and enthusiastic Call Centre Operative to join our team in Birmingham. This role is pivotal to our ongoing success and offers a fantastic opportunity to develop your career in a supportive and dynamic environment.

The Role

As a Call Centre Operative, you will be the first point of contact for our customers, providing friendly, efficient, and professional service. You will handle inbound and outbound calls, respond to enquiries, resolve issues, and ensure a positive experience for every caller. Your contribution will help maintain our reputation for excellence and support the smooth operation of our customer service team.

Key Responsibilities

• Answer inbound customer calls promptly and courteously, providing accurate information and support.
• Book vehicle services, MOTs, repairs, and diagnostic appointments accurately into the dealership management system.
• Arrange and manage customer call backs for service advisors
• Make outbound calls to follow up on enquiries, outstanding work, service reminders, and declined work.
• Confirm booking details including vehicle information, service requirements, availability, and customer contact details.
• Provide clear and accurate information regarding service pricing, timescales, and dealership processes.
• Ensure all customer interactions are logged accurately and comprehensively.
• Maintain daily contact targets and booking conversion rates.
• Work closely with the Service Advisors and Workshop Controller to ensure diary efficiency and maximum workshop utilisation.
• Handle customer queries and minor complaints in a professional and courteous manner, escalating where necessary.
• Support customer retention initiatives including service reminder campaigns and satisfaction follow-ups.

Qualifications & Skills

• Previous experience in a customer service or call centre role is preferred but not essential; full training will be provided.
• Excellent verbal and written communication skills with a clear and friendly telephone manner.
• Strong listening and problem-solving abilities to handle a variety of customer enquiries.
• Good organisational skills with the ability to multitask and manage time effectively.
• Comfortable working with computer systems and able to quickly learn new software.
• A positive, can-do attitude with a genuine passion for delivering outstanding customer service.
• Ability to work well within a team and adapt to a fast-paced environment.

Benefits

• Competitive salary package reflecting your skills and experience.
• Permanent, full-time contract offering stability and career growth opportunities.
• Opportunities to progress within the company and develop your professional skills.

How to Apply

If you are eager to join a company that values customer care and offers a rewarding career path, we would love to hear from you. Please submit your CV and a brief cover letter explaining why you would be a great fit for the Call Centre Operative role at Paul Rigby Ltd.

Paul Rigby Ltd is an equal opportunities employer committed to diversity and inclusion in the workplace.

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